Transportation plays a vital role in our society and in business. Whether it is the cars that allow employees to make their way to the office on a daily basis or the truck that carries goods to their destination, we rely on vehicles to get things done. Recognizing the importance of automobiles, many have launched their own businesses around transportation, such as taxi services or trucking transportation services for companies.
Regardless of your desired niche within the industry, many find themselves struggling to launch such a business concept. If you plan on growing a small fleet company, here are three tips for success that will allow your company to thrive.
Determine The Vehicle (And Whether Or Not You Want To Own It)
When you begin mapping out your business plan, you will most likely have the vehicles that you need in mind. If you are going to be working in a transportation business that delivers goods from businesses to distribution centers, you are going to need to build a fleet of trucks. If you plan on delivering packages or helping individuals from one place to another, you are going to need vans or cars. This part of the business will be fairly self-explanatory.
What few people consider, however, is the aspect of leasing and ownership. If you choose to lease vehicles, you will be able to receive certain tax breaks, but you will also be held responsible if any damage happens to the vehicle. If you purchase vehicles, you won’t have to worry about answering to the owner, but you will have to keep up maintenance on your own vehicles. Make sure to carefully think this over before you acquire the vehicles you need to run your business.
Set Up Proper Safety And Security
Growing a small fleet business can be an exciting prospect, but it will only be profitable if you take the necessary security precautions to protect you from damage and theft. For example, if you are running a taxi or rideshare service, you will want to make sure that you have GPS vehicle tracking hardware and software to safeguard your company against theft. For every small fleet owner, commercial fleet insurance is an important business precaution to financially protect you from any damage that may be caused to your fleet.
Establish A Dedicated Contact Center
Whether it is the employees who work for you or the customers who may be using your service, you will want to make sure that you have a dedicated call center where they can reach you in the event that something happens somewhere along the way. However, while establishing a call center seems easy, you will want to also make sure that it is set up for success, which can be as easy as using a cloud-based call center product with features such as ACD software to help your agents work through calls quickly and efficiently. When customers and employees can solve their problems with ease, they are more likely to stay with your business.
Starting your own small fleet company can be a large task, but with the right planning and direction, you can make your goals a reality. If you are in the planning and development stages of your business and are looking for more information on how to grow your fleet and ensure success down the road, refer to the tips above as a starting point to guide you through some of the most important points in establishing your business.